CleanLoop Privacy Policy
CleanLoop is operated by YC Systems LLC. This policy explains how CleanLoop handles information across its website, mobile apps, dashboards, APIs, driver workflows, laundry partner portals and pilot services.
Effective date: August 29, 2026.
Information We Collect
CleanLoop may collect account details, contact information, company information, addresses, pickup and delivery details, transport activity, order status, proof photos, signatures, device information, support messages, billing events and usage analytics needed to operate the service.
How We Use Information
We use information to create accounts, schedule pickups, assign drivers, coordinate laundry partners, provide tracking, process payments, send service notifications, prevent abuse, support customers and improve the platform.
Sharing
CleanLoop shares information only as needed with service providers, payment processors, logistics participants, laundry partners, support tools, legal and compliance providers and other parties required to deliver or protect the service.
CleanLoop does not sell personal information. Service providers may use information only to perform the contracted service, protect the platform or meet legal obligations.
Location, Camera and Notifications
The customer app does not request device location; customers enter their service address and CleanLoop verifies it through the address service. The driver app uses foreground location only while the app is open and live tracking is enabled, so customers and operations can follow an active pickup or delivery. Camera access is used to capture service evidence. Notifications provide order, route, billing and support updates. CleanLoop does not use these permissions for advertising.
Security and Retention
CleanLoop uses encrypted connections, authenticated access, tenant isolation, audit controls and private evidence storage. No security method is perfect, but access is limited to the people and providers who need it to operate or protect the service.
Active account and service data is kept while needed to provide CleanLoop. When an account is deleted, authentication data, contact details, addresses, device tokens, saved payment-method details, photos, signatures and free-text profile content are deleted or anonymized. Limited transaction, invoice, payment, fraud-prevention, dispute and audit records may be retained when reasonably necessary for legal, tax, accounting, security or regulatory obligations; retained records are separated from the deleted profile and personal fields are minimized.
Your Choices and Account Deletion
You may review or update core account information in the app, control device permissions in system settings and request access, correction or deletion by contacting us. Customers can delete their account directly from Account → Privacy and account → Delete account. Anyone who cannot access the app can use the web deletion request.
A confirmed request immediately locks the account and cancels future pickups. If an order, refund or protection case is still open, deletion finishes automatically after that service record closes. A live subscription is cancelled before deletion completes.
Contact
For privacy requests, contact ycastillo@ycsystems.io.
We may update this policy as the service or legal requirements change. Material updates will be posted here with a new effective date.